The morning the instructor is ill
Picture a host on the morning of an evening class. This is an example, not a real person.
The instructor is ill and the class cannot go ahead. Now the host has to reach everyone who signed up, and quickly. They post in a chat. Some people see it. Some do not. One person turns up anyway, and the host spends the evening apologising.
Cancelling the class is the easy part. Telling everyone, and not breaking next week's class while doing it, is the hard part.
What actually goes wrong
- People hear in different ways, or not at all. Each one finds out at a different time.
- The cancellation is one message among many. It is easy to miss.
- You worry that cancelling one class cancels the series. So you put it off.
- You are not sure who still thinks it is on. There is no list to check.
How it works on Sociogram
Open the class you have to cancel. Tap Cancel this date, then confirm. (If only one date of the series is left, the button says Cancel activity.)
When you confirm:
- Everyone who is in, and everyone invited, is told. The note says the activity has been cancelled. The person who cancelled does not get a note.
- The reminder is cancelled, so nobody is reminded of a class that is not happening.
- The class leaves everyone's Home.
- You land on the next date, so you can see that the rest of your series is untouched.
A cancelled class cannot be brought back, so confirm with care.
The rest of your series stays as it is
Each date of a repeating activity is its own activity, with its own spots, waiting list, reminder and chat. Cancelling one date cancels only that one. The people who joined the other dates are still in, and their reminders still go out.
If you want to stop the whole series, choose End the series instead. It cancels this date and every date after it, and everyone in each of those dates is told.
Say why first
The cancellation note says that the class has been cancelled. It does not carry your reason or tell people when the next class is. If you want to say more, write a line in the activity chat before you cancel. The chat is for you and everyone who is in.
These are suggestions, not rules:
- Do it as early as you can. People can only plan around a cancellation once they know.
- Say when the next class is, if you know.
- Keep it short. One line is enough.
If the class is on, but something changes
If you do not need to cancel, edit the class instead. Tap Edit activity. For a repeating activity, Sociogram asks whether the change is for This date only or This and following dates. Everyone who is in, and everyone invited, gets a short note saying what changed, for example "Changed: Start time". If you move the start time, the one-hour reminder moves with it.
You can edit until the activity starts.
Who can cancel
Only the person who created an activity can edit or cancel it. If more than one person runs your classes, make sure the person who is most likely to need to cancel is the one who created the dates.
Good to know
- Every activity on Sociogram is for people aged 18 and above.
- Sociogram is invite-only. A member invites your UAE mobile number, and you sign in with that number. You can look at the public activities first with Explore Sociogram.
Questions people ask
Does cancelling one class cancel my whole series? No. Cancel this date cancels only that date. End the series cancels this date and every date after it.
Who is told when I cancel? Everyone who is in and everyone you invited.
Does the note say why? No. It says the activity has been cancelled. Use the activity chat for the reason.
Can I undo a cancellation? No. A cancelled activity cannot be brought back.
Can I change the time instead? Yes, until the class starts. Everyone who is in is told what changed, and the reminder moves with the new time.
Keep your series running
Sociogram is the invite-only network for real plans across the UAE. Ask a member to invite your mobile number, or look at what is on first.
